Kevin Benedict is a TCS futurist and lecturer focused on the signals and foresight that emerge as society, geopolitics, economies, science, technology, environment, and philosophy converge.
Remote Audio Training on Mobile Handheld PDAs
My software engineers added some very cool new features to PointSync last week. The feature I found most intriguing was the ability to add audio files to business logic and button actions. Now a field service technician can request audio instructions (remote training help) on what information needs to be associated with a field on their mobile application. Here is an example:
Field service technician - "hummmmm....how do I answer this question about parts used on my work order?"
Press the Audio file button next to the field - "parts used refers to the parts you pulled out of inventory to use on a customer's repair job."
Field service technician - "Now I understand"
You can also use these audio files in data validation alerts. For example:
Audio File - "BEEP! The answer must be a number between 14-99"
For multi-language purposes - you can include audio instructions in multiple languages.
These are just a few of the cool things my software engineers are doing in the dimly lit back room in the glow of their monitors.
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