Friday, September 22, 2006
Remote Audio Training on Mobile Handheld PDAs
My software engineers added some very cool new features to PointSync last week. The feature I found most intriguing was the ability to add audio files to business logic and button actions. Now a field service technician can request audio instructions (remote training help) on what information needs to be associated with a field on their mobile application. Here is an example:
Field service technician - "hummmmm....how do I answer this question about parts used on my work order?"
Press the Audio file button next to the field - "parts used refers to the parts you pulled out of inventory to use on a customer's repair job."
Field service technician - "Now I understand"
You can also use these audio files in data validation alerts. For example:
Audio File - "BEEP! The answer must be a number between 14-99"
For multi-language purposes - you can include audio instructions in multiple languages.
These are just a few of the cool things my software engineers are doing in the dimly lit back room in the glow of their monitors.